Classic D.O.A. - Page 3

kennyc · 12-22-2009, 09:56 AM

Quote:

Originally Posted by Martlet

I'm late to this topic, but I'll post in case it helps someone with a similar problem.

The Nook apparently won't charge unless it's turned on. It obviously won't turn on if the battery is dead. My nook also arrived DOA, with the battery fully discharged.

I removed the battery, and plugged it into the AC charger with the battery removed. That powered up the nook. I then replaced the battery while the nook was still on, and it accepted the charge. After it was fully charged, it ran normally.

That's kinda crazy. Glad you tried this and it worked for you.

KMWing · 12-22-2009, 10:01 PM

After reading what Martlet had to say about his problem I tried his method on mine. Still no go, definitely D.O.A. UPS says replacement will be here tomorrow.

KMWing · 12-23-2009, 05:10 PM

It finally arrived! And it works! Looks like my troubles are over... well... they did not send any instructions on how and where to send the bad unit back for credit! So the saga continues... looks like more phone calls to listen to more Xmas "on hold" music.

Sigh!

kennyc · 12-23-2009, 05:28 PM

Cool!

stangri · 12-23-2009, 08:13 PM

Quote:

Originally Posted by KMWing

He tells me to leave it plugged in 15 minutes BEFORE the charge light works!

Well, congrats on having your problem resolved, but the fully depleted Sony PRS models (at least 500 and 505 afaik) also had same problem when being recharged over mini-USB port. Thankfully, as JSWolf pointed out, they also have an AC plug port which would start recharging them right away.

amgoforth · 12-23-2009, 08:29 PM

Quote:

Originally Posted by lilac_jive

Wow that stinks

I was going to recommend let it sit on charge for a while, since the Sonys when they are fully drained take a while to even show a charge light (which often freaks people out), but clearly you have tried that.

I think the thing that makes that stressful is knowing the minimal stock of the nook that is out there. With Kindle, Amazon is always good even if their stock is low, and even though Sony's support stinks, it's easy enough to take it to the place you bought it and swap it for a new one.

I hope B&N helps you out, and quickly!!

As much as I hate to admit it, maybe Amazon is 1,000 times a better company. I have used B&N for years to buy pbooks, but I will never buy anything from them ever again.

jasonkchapman · 12-24-2009, 01:23 PM

Quote:

Originally Posted by amgoforth

I have used B&N for years to buy pbooks, but I will never buy anything from them ever again.

Really? Why? Because they replaced a DOA unit?

Connallmac · 12-24-2009, 01:48 PM

Quote:

Originally Posted by jasonkchapman

Really? Why? Because they replaced a DOA unit?

You shouldn't have to jump through that many hoops to have a brand new defective item replaced. This is a customer service FAIL.

When I went home for Thanksgiving my mother was having trouble with the wireless on her K2. I played with it a couple of times and I was unable to resove the issue on my own. I got on to her "Manage My Kindle" page and requested a call from a CS rep. The call came through about 30 seconds later and I spoke directly to a rep. He and I went through several things together, most of which I had tried on my own, and then he said we'll ship out a new replacement. This was a Saturday evening, the new Kindle arrived on Tuesday morning. Keep in mind this was K2 that my mother had had since July. They gave us no run around, no hassle, they just made it right and did so quickly!

KMWing · 12-24-2009, 02:30 PM

Latest update. I called and asked them for information on sending the bad unit bad. They said I would get an email withing 48 hours with a label. They also gave me an RMA number. I received an email a little while ago re-stating the rma number and a address to send it to. No "prepaid" label. Looks like I will have to pay to ship it back if I want to stop them from changing my CC.

I feel they should have send a prepaid UPS label, which is what I though he meant when he said they were sending a label. I think I will wait until tomorrow, maybe I will get one for Xmas!

KMWing · 12-24-2009, 02:57 PM

Hey! They must have been reading my mind, or this thread. I just received the prepaid shipping label! So it looks like the tale will end on an up note. I will be shipping it back as soon as I can get it packaged and down to the UPS store.

I look on this as just learning pains on their side. It is a complex situation for them I am sure and in the end every thing turned out good.

Merry Christmas everyone!

JSWolf · 12-24-2009, 02:58 PM

I feel you should just be able to take your dead nook and the RMA number to a shop and hand it in instead of sending it in.

binkman71 · 12-28-2009, 05:48 PM

You will be able to return nooks to stores once the stores actually have them. I returned the cover I preordered to a local store and exchanged it for another.

That said, the biggest failure on B&N's part with the nook is their severe under-estimate of the demand. The second biggest failure is their customer service not really understanding what to do (in any aspect, from simple questions to returns like KMWing had to go through) with an electronics device. The customer service issue will hopefully be re-evaluated and fixed once the preorders are all fulfilled...which is now estimated to be in February.

As for everything else, seems to be going fine, in my opinion. They even released the first software update that has improved things quite a bit (still not fully there yet, but I'm sure more updates are coming).

Enjoy your nook, KMWing! I certainly like mine.

K.

12-22-2009, 10:01 PM	#32
KMWing Member Posts: 14 Karma: 142 Join Date: Dec 2009 Device: Kindle2, Nook, Pocket PC	After reading what Martlet had to say about his problem I tried his method on mine. Still no go, definitely D.O.A. UPS says replacement will be here tomorrow.

12-23-2009, 05:10 PM	#33
KMWing Member Posts: 14 Karma: 142 Join Date: Dec 2009 Device: Kindle2, Nook, Pocket PC	It finally arrived! And it works! Looks like my troubles are over... well... they did not send any instructions on how and where to send the bad unit back for credit! So the saga continues... looks like more phone calls to listen to more Xmas "on hold" music. Sigh!

12-23-2009, 05:28 PM	#34
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Cool!

12-24-2009, 02:30 PM	#39
KMWing Member Posts: 14 Karma: 142 Join Date: Dec 2009 Device: Kindle2, Nook, Pocket PC	Latest update. I called and asked them for information on sending the bad unit bad. They said I would get an email withing 48 hours with a label. They also gave me an RMA number. I received an email a little while ago re-stating the rma number and a address to send it to. No "prepaid" label. Looks like I will have to pay to ship it back if I want to stop them from changing my CC. I feel they should have send a prepaid UPS label, which is what I though he meant when he said they were sending a label. I think I will wait until tomorrow, maybe I will get one for Xmas!

12-24-2009, 02:57 PM	#40
KMWing Member Posts: 14 Karma: 142 Join Date: Dec 2009 Device: Kindle2, Nook, Pocket PC	Hey! They must have been reading my mind, or this thread. I just received the prepaid shipping label! So it looks like the tale will end on an up note. I will be shipping it back as soon as I can get it packaged and down to the UPS store. I look on this as just learning pains on their side. It is a complex situation for them I am sure and in the end every thing turned out good. Merry Christmas everyone!

12-24-2009, 02:58 PM	#41
JSWolf Resident Curmudgeon Posts: 74,553 Karma: 129670952 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I feel you should just be able to take your dead nook and the RMA number to a shop and hand it in instead of sending it in.

12-28-2009, 05:48 PM	#42
binkman71 Enthusiast Posts: 35 Karma: 328 Join Date: May 2008 Location: Outside Philadelphia, PA, USA Device: Sony PRS-505; nook	You will be able to return nooks to stores once the stores actually have them. I returned the cover I preordered to a local store and exchanged it for another. That said, the biggest failure on B&N's part with the nook is their severe under-estimate of the demand. The second biggest failure is their customer service not really understanding what to do (in any aspect, from simple questions to returns like KMWing had to go through) with an electronics device. The customer service issue will hopefully be re-evaluated and fixed once the preorders are all fulfilled...which is now estimated to be in February. As for everything else, seems to be going fine, in my opinion. They even released the first software update that has improved things quite a bit (still not fully there yet, but I'm sure more updates are coming). Enjoy your nook, KMWing! I certainly like mine. K.