NOOK HD--Strange Problem

Ruff16965 · 11-10-2014, 10:01 AM

Morning,

Been having an issue with my Nook HD for about 2 months now. Woke up one morning to find that all my books had been sent to the cloud, at the time I had about 1,350 or so and maybe 30 apps. I found reinstalling them troubling, they would download then anywhere from immediately to 2 minutes later some of them would go back to the cloud. After about a 4-5 days of this I went into my favorite local Barnes and talk to their Nook specialist who had been a big help in the past. She suggested a deregister and reregister which i did. Continued to have the same troubles with downloading and if nothing it got worse, it went from being 1 out of ever 10-15 to 1 out of ever 3-5 or sometimes everyone I tried to download.

Finally my wife took the Nook into the store and they replaced it. It seemed to download okay, there were some issues but it was in the range of 1 out of 10-25 and sometimes just leaving it for a bit and coming back to it would work. The replacement was done on a Tuesday and by Saturday everything was downloaded, turned the WiFi off on it as I was traveling and wanted to save the battery. Monday night went to read and about a third to half the books went to the 'cloud". Called Tech support who told me to deregister and reregister and redownload. The tech also told me I read online and offered other less than helpful advice.

The next morning I was in a Barnes and Noble where I did the deregister and reregister and had trouble with every single book. Well I had to take the wife to a job interview and before leaving mention the trouble I was having and how Tech Support was less than helpful. She gave me the number to Tier II Tech and suggested asking for a manager. I did this and it seemed she was reading from a script and not addressing the issue, but she authorized a replacement. So I went back to my favorite store and my friend, she listened to the trouble I was having and said she doesn't think it is the device as I am having the same troubles on two separate devices and suggest we call Tier III tech before doing the replacement. So we talk to Tier III try a deregister and reregister and I go sit in the cafe to download. I am having troubles, I take it to the clerk and she has the same troubles. So another call to Tech and a replacement, same troubles another deregister/reregister same trouble, then a hard factory reset, same issues. We ended up going through 3 replacements that day. All have the same issue, we ask them to look at my account and see if the trouble is there. They check and say that my account is fine that it is a device issue,

I left with the supposed defective device and go home. I create a dummy account and give it to friends and family and told them to go to town, I didn't care what they ordered I wanted volume. The CC attached to the account was not active so I wasn't going broke. We got up to about 1200 books and did not have problem, I would switch to the original account and right away problems. After about 10 days of this I called Tier II Tech and a manager authorized a library transfer. All the book did not transfer immediately, but I think that was more of an issue of us registering the devices to the new account too soon than anything else.

So go to download books and have issues, call Tier II and get the run around, I am told I have too many books on the device. This ignores the fact that I might have 1500+ books, but only 10 are installed/downloaded. The tech would not answer my question on if he was saying the device would only hold 10 books. The capacity never went over 70% full.

They have looked at it several times, I have given Tech Support my log in info and they have tried to find the troubles, with no luck. I have even sent them my device and they can not duplicate the issues. However it has done the same thing to my wife, clerks at the local Barnes and Nobles and others.

So any thoughts of what is wrong? Any ideas of new things to try?

booklover6 · 11-10-2014, 10:17 AM

I would suggest downloading the free library management program, Calibre, and the Nook for PC app, and then googling "Apprentice Alf" to learn how to disinfect your books, store them in Calibre, and load them either wirelessly or via USB to your Nook HD, thereby no longer having to rely on BN's cloud to download your books.

We can't discuss the details if disinfecting books here on MR, which is why you must google "Apprentice Alf" to learn what to do.

Ruff16965 · 11-10-2014, 10:22 AM

Hi Anne,

I have Nook for PC and Calibre already. I will look into "Apprentice Alf".

Thank you for the lead.

booklover6 · 11-10-2014, 10:31 AM

I hope it still works. There is some discussion in this thread, which I have not read, as I long ago stopped being able to buy even free books from BN's web site, for what reason, I have no idea.

pdurrant · 11-10-2014, 10:47 AM

I've found B&N to be unreliable with a library of 1000+ ebooks. Their UK site won't even show my entire library, and nor will my nook ST Glowlight. It was only with the nook Study application that I was able to verify that my entire library (lots transferred from Fictionwise) was present.

11-10-2014, 10:01 AM	#1
Ruff16965 Junior Member Posts: 9 Karma: 10 Join Date: Jun 2014 Location: Orlando, FL Device: Nook HD	NOOK HD--Strange Problem Morning, Been having an issue with my Nook HD for about 2 months now. Woke up one morning to find that all my books had been sent to the cloud, at the time I had about 1,350 or so and maybe 30 apps. I found reinstalling them troubling, they would download then anywhere from immediately to 2 minutes later some of them would go back to the cloud. After about a 4-5 days of this I went into my favorite local Barnes and talk to their Nook specialist who had been a big help in the past. She suggested a deregister and reregister which i did. Continued to have the same troubles with downloading and if nothing it got worse, it went from being 1 out of ever 10-15 to 1 out of ever 3-5 or sometimes everyone I tried to download. Finally my wife took the Nook into the store and they replaced it. It seemed to download okay, there were some issues but it was in the range of 1 out of 10-25 and sometimes just leaving it for a bit and coming back to it would work. The replacement was done on a Tuesday and by Saturday everything was downloaded, turned the WiFi off on it as I was traveling and wanted to save the battery. Monday night went to read and about a third to half the books went to the 'cloud". Called Tech support who told me to deregister and reregister and redownload. The tech also told me I read online and offered other less than helpful advice. The next morning I was in a Barnes and Noble where I did the deregister and reregister and had trouble with every single book. Well I had to take the wife to a job interview and before leaving mention the trouble I was having and how Tech Support was less than helpful. She gave me the number to Tier II Tech and suggested asking for a manager. I did this and it seemed she was reading from a script and not addressing the issue, but she authorized a replacement. So I went back to my favorite store and my friend, she listened to the trouble I was having and said she doesn't think it is the device as I am having the same troubles on two separate devices and suggest we call Tier III tech before doing the replacement. So we talk to Tier III try a deregister and reregister and I go sit in the cafe to download. I am having troubles, I take it to the clerk and she has the same troubles. So another call to Tech and a replacement, same troubles another deregister/reregister same trouble, then a hard factory reset, same issues. We ended up going through 3 replacements that day. All have the same issue, we ask them to look at my account and see if the trouble is there. They check and say that my account is fine that it is a device issue, I left with the supposed defective device and go home. I create a dummy account and give it to friends and family and told them to go to town, I didn't care what they ordered I wanted volume. The CC attached to the account was not active so I wasn't going broke. We got up to about 1200 books and did not have problem, I would switch to the original account and right away problems. After about 10 days of this I called Tier II Tech and a manager authorized a library transfer. All the book did not transfer immediately, but I think that was more of an issue of us registering the devices to the new account too soon than anything else. So go to download books and have issues, call Tier II and get the run around, I am told I have too many books on the device. This ignores the fact that I might have 1500+ books, but only 10 are installed/downloaded. The tech would not answer my question on if he was saying the device would only hold 10 books. The capacity never went over 70% full. They have looked at it several times, I have given Tech Support my log in info and they have tried to find the troubles, with no luck. I have even sent them my device and they can not duplicate the issues. However it has done the same thing to my wife, clerks at the local Barnes and Nobles and others. So any thoughts of what is wrong? Any ideas of new things to try?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Troubleshooting Strange problem with K3 display	Darkitow	Amazon Kindle	2	07-08-2013 05:51 AM
Strange problem with ADE	DianNC	ePub	8	09-09-2011 03:55 PM
Strange iBooks problem: only	Hatgirl	ePub	15	06-18-2011 05:13 AM
Strange email problem	Giggleton	Calibre	10	03-06-2011 07:10 AM
Strange problem with formatting	daesdaemar	Workshop	9	01-29-2009 05:11 PM

11-10-2014, 10:17 AM	#2
booklover6 Grand Sorcerer Posts: 6,535 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	I would suggest downloading the free library management program, Calibre, and the Nook for PC app, and then googling "Apprentice Alf" to learn how to disinfect your books, store them in Calibre, and load them either wirelessly or via USB to your Nook HD, thereby no longer having to rely on BN's cloud to download your books. We can't discuss the details if disinfecting books here on MR, which is why you must google "Apprentice Alf" to learn what to do.

11-10-2014, 10:22 AM	#3
Ruff16965 Junior Member Posts: 9 Karma: 10 Join Date: Jun 2014 Location: Orlando, FL Device: Nook HD	Hi Anne, I have Nook for PC and Calibre already. I will look into "Apprentice Alf". Thank you for the lead.

11-10-2014, 10:31 AM	#4
booklover6 Grand Sorcerer Posts: 6,535 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	I hope it still works. There is some discussion in this thread, which I have not read, as I long ago stopped being able to buy even free books from BN's web site, for what reason, I have no idea.

11-10-2014, 10:47 AM	#5
pdurrant The Grand Mouse 高貴的老鼠 Posts: 71,610 Karma: 306214458 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Voyage	I've found B&N to be unreliable with a library of 1000+ ebooks. Their UK site won't even show my entire library, and nor will my nook ST Glowlight. It was only with the nook Study application that I was able to verify that my entire library (lots transferred from Fictionwise) was present.

Advert

Advert