Failed to get children from device: IDispatch error #7689

jackb · 05-14-2021, 08:20 PM

Getting error when trying to link with my cell phone:

calibre, version 5.17.0
ERROR: Error: Error communicating with device

C:\r\src\src\calibre\devices\mtp\windows\content_e numeration.cpp:322:Failed to get children from device:[-2147213303] IDispatch error #7689

Traceback (most recent call last):
File "calibre\gui2\device.py", line 89, in run
File "calibre\gui2\device.py", line 515, in _books
File "calibre\devices\mtp\driver.py", line 220, in books
File "calibre\devices\mtp\driver.py", line 192, in get_driveinfo
File "calibre\devices\mtp\windows\driver.py", line 272, in filesystem_cache
wpd.WPDError: C:\r\src\src\calibre\devices\mtp\windows\content_e numeration.cpp:322:Failed to get children from device:[-2147213303] IDispatch error #7689

This used to work just fine. I believe that it started to fail with upgrade to Calibre release 5.17.0 or after sending some books to my wife's kindle. I am not sure which.

Using Widows 10 connecting to a Moto Power G via usb.

Both PC and phone have been rebooted. I have deleted files driveinfo.calibre and metadata.calibre with no effect. Windows Explorer has no problem accessing the device. Once it started to fail installing calibre 3.48 had no effect.

Any Ideas?

kovidgoyal · 05-14-2021, 10:54 PM

That's an error on the device,scanning its filesystem is failing. Dont know of any way to fix that short fo resetting the device.

jackb · 05-15-2021, 03:11 PM

Hello,

Many many thanks for the info. I'm assuming that by "resetting the device" you mean more than just a power off/on? I'm not having any troubles accessing the phone via windows explorer.

kovidgoyal · 05-15-2021, 08:19 PM

Yes, a reset resets the device to factory state, and thats because windows explorer does nto scane the full device memory, unlike calibre, which needs to do so to present a list of all books on the device.

jackb · 05-15-2021, 10:22 PM

Hello,

You are right! I removed the SD memory that I had Calibre pointing to and it all came up just fine. I will format (long process) the SD memory to remove the corruption and push the books out again.

Many many thanks for all your help.

Jack.

DNSB · 05-15-2021, 10:28 PM

Quote:

Originally Posted by jackb

Hello,

You are right! I removed the SD memory that I had Calibre pointing to and it all came up just fine. I will format (long process) the SD memory to remove the corruption and push the books out again.

Many many thanks for all your help.

Jack.

If you have access to a Windows or Mac OSX computer, I would suggest using the SD Association SD Memory Card Formatter utility. I find it's handling of SD cards is quite a bit more robust than using either a Windows or OSX computers builtin format utilities.

jackb · 05-16-2021, 05:54 PM

Hello,

FYI, I have an update. It's looking as if there is a compatibility issue with Android 11. I'd guess it is a timing issue when Android 11 is accessing the SD card, but that is a guess.

Today I removed the SD card out of the phone and put it into my PC. I formatted it with the Windows formatter long version to check for any bad bits. No problems so far.

But when I put the SD card into the phone I ran into the original error "Failed to get children from device: IDispatch error #7689". I put the SD card back into the PC was able to put books onto it using the Calibre "Connect to Folder" function. No problems at all.

I put the SD card into the phone and all the preloaded books can be read just fine using ReadEra. I then tried to connect Calibre using USB and it failed again. But then I connected the phone to Calibre using wifi and that worked just fine. Repeat, I was able to download a book from Calibre to the phone using wifi.

I am using a PC running Windows 10 OS Build 19041.985 and Feature Pack 120.2212.2020.0
I am using a Moto Power G running Android 11 version RPM31.Q1-54-13.

This fails when connecting via USB and Android 11.
This worked when connecting via USB and Android 10.
This works when connecting via wifi and Android 11.

I am using ReadEra version 21.04.01+1460 to read the books that are stored on a 128 GB Sandisk SD card.

Hope this helps.
Jack

rasteps · 05-26-2021, 05:34 PM

I'm getting the same error with my new Android 11 phone. Did you find a solution? Or do I have to start setting up WiFi transfers.

edit: Just reread your message. And I can see that reformatting the SD card doesn't work.

Did you try the reset to factory settings? I don't want to reset my phone if it's not necessary.

rasteps · 05-26-2021, 05:48 PM

If I try to configure the device in preferences, I get the following error:

calibre, version 5.18.0
ERROR: Unhandled exception: <b>ThreadingViolation</b>:You cannot use the MTP driver from a thread other than the thread in which startup() was called

calibre 5.18 Portable embedded-python: True is64bit: False
Windows-10-10.0.19041 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.19041')
Python 3.8.5
Windows: ('10', '10.0.19041', '', 'Multiprocessor Free')
Interface language: None

Successfully initialized third party plugins: <snip>

Traceback (most recent call last):
File "calibre\gui2\device_drivers\mtp_config.py", line 434, in change_ignored_folders
File "calibre\gui2\device_drivers\mtp_folder_browser.py ", line 120, in __init__
File "calibre\devices\mtp\windows\driver.py", line 257, in filesystem_cache
File "calibre\devices\mtp\windows\driver.py", line 35, in check_thread
calibre.devices.mtp.windows.driver.ThreadingViolat ion: You cannot use the MTP driver from a thread other than the thread in which startup() was called

jackb · 05-26-2021, 05:52 PM

Hello Rasteps,

I so not have a solution. I just installed Calibre 5.18.0 with no change.

My work around is to Connect/Share to a folder on the PC, send the epub to that folder, and then copy that epub to the phone using file explorer. Which in my case was an easier solution than setting up wireless. I just have to remember to Send to Device - Eject Device when I'm done.

I have not reset the phone as this workaround was available and easier. I suspect that there's something new about Android 11, as it all worked just fine on Android 10. But that is a guess.

rasteps · 05-26-2021, 06:34 PM

Quote:

Originally Posted by jackb

Hello Rasteps,

I so not have a solution. I just installed Calibre 5.18.0 with no change.

My work around is to Connect/Share to a folder on the PC, send the epub to that folder, and then copy that epub to the phone using file explorer. Which in my case was an easier solution than setting up wireless. I just have to remember to Send to Device - Eject Device when I'm done.

I have not reset the phone as this workaround was available and easier. I suspect that there's something new about Android 11, as it all worked just fine on Android 10. But that is a guess.

So there's no guarantee that a factory reset will work then....

I would test it out on my old phone if it had Android 11, but it can only run on Android 10. And 10 isn't the problem.

kovidgoyal · 05-26-2021, 09:33 PM

@rasteps: You cannot pick folders on a device for which the scan fails, since the scan has to succeed for calibre to know what folders are on the device, to present you with the list.

And in any case, in the next release of calibre I have added code to the WPD driver to hopefully ignore folders for which getting contents fails, automatically. Cant be sure since I have no way to duplicate this error.

rasteps · 05-27-2021, 12:28 AM

Quote:

Originally Posted by kovidgoyal

@rasteps: You cannot pick folders on a device for which the scan fails, since the scan has to succeed for calibre to know what folders are on the device, to present you with the list.

And in any case, in the next release of calibre I have added code to the WPD driver to hopefully ignore folders for which getting contents fails, automatically. Cant be sure since I have no way to duplicate this error.

Calibre seems to be working as advertised. This seems to be an Android 11 problem, but I don't know why it isn't affecting all Android 11 users.

Would running debug give you any helpful info?

kovidgoyal · 05-27-2021, 12:52 AM

Quote:

Originally Posted by rasteps

Calibre seems to be working as advertised. This seems to be an Android 11 problem, but I don't know why it isn't affecting all Android 11 users.

Would running debug give you any helpful info?

No, just wait for the next release. Hopefulyy my workaround will work. And I doubt it is all android 11 devices.

jackb · 05-28-2021, 11:49 AM

Hello,

Just installed Calibre 5.19.0 and the error has changed. I'm still unable to go to the phone, but the Calibre error box just says ERROR: Unhandled Exception (Not Responding).

There is no detail to the error. When closing the error window a second error is generated, "Calibre.exe is not responding". There was no change as I waited 15 minutes before killing Calibre.

Just as an FYI, last night my phone was updated.
I am now running Moto Power G with Android 11, Build Number RPMS31.Q1-54-13-2 with the April 1 security patch.

Hope this helps.

05-14-2021, 08:20 PM	#1
jackb Member Posts: 11 Karma: 10 Join Date: May 2021 Device: none	Failed to get children from device: IDispatch error #7689 Getting error when trying to link with my cell phone: calibre, version 5.17.0 ERROR: Error: Error communicating with device C:\r\src\src\calibre\devices\mtp\windows\content_e numeration.cpp:322:Failed to get children from device:[-2147213303] IDispatch error #7689 Traceback (most recent call last): File "calibre\gui2\device.py", line 89, in run File "calibre\gui2\device.py", line 515, in _books File "calibre\devices\mtp\driver.py", line 220, in books File "calibre\devices\mtp\driver.py", line 192, in get_driveinfo File "calibre\devices\mtp\windows\driver.py", line 272, in filesystem_cache wpd.WPDError: C:\r\src\src\calibre\devices\mtp\windows\content_e numeration.cpp:322:Failed to get children from device:[-2147213303] IDispatch error #7689 This used to work just fine. I believe that it started to fail with upgrade to Calibre release 5.17.0 or after sending some books to my wife's kindle. I am not sure which. Using Widows 10 connecting to a Moto Power G via usb. Both PC and phone have been rebooted. I have deleted files driveinfo.calibre and metadata.calibre with no effect. Windows Explorer has no problem accessing the device. Once it started to fail installing calibre 3.48 had no effect. Any Ideas?

05-26-2021, 05:34 PM	#8
rasteps Zealot Posts: 119 Karma: 10 Join Date: Sep 2010 Device: Kindle, Android phone	I'm getting the same error with my new Android 11 phone. Did you find a solution? Or do I have to start setting up WiFi transfers. edit: Just reread your message. And I can see that reformatting the SD card doesn't work. Did you try the reset to factory settings? I don't want to reset my phone if it's not necessary. Last edited by rasteps; 05-26-2021 at 05:41 PM.

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05-14-2021, 10:54 PM	#2
kovidgoyal creator of calibre Posts: 43,926 Karma: 22669820 Join Date: Oct 2006 Location: Mumbai, India Device: Various	That's an error on the device,scanning its filesystem is failing. Dont know of any way to fix that short fo resetting the device.

05-15-2021, 03:11 PM	#3
jackb Member Posts: 11 Karma: 10 Join Date: May 2021 Device: none	Hello, Many many thanks for the info. I'm assuming that by "resetting the device" you mean more than just a power off/on? I'm not having any troubles accessing the phone via windows explorer.

05-15-2021, 08:19 PM	#4
kovidgoyal creator of calibre Posts: 43,926 Karma: 22669820 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Yes, a reset resets the device to factory state, and thats because windows explorer does nto scane the full device memory, unlike calibre, which needs to do so to present a list of all books on the device.

05-15-2021, 10:22 PM	#5
jackb Member Posts: 11 Karma: 10 Join Date: May 2021 Device: none	Hello, You are right! I removed the SD memory that I had Calibre pointing to and it all came up just fine. I will format (long process) the SD memory to remove the corruption and push the books out again. Many many thanks for all your help. Jack.

05-16-2021, 05:54 PM	#7
jackb Member Posts: 11 Karma: 10 Join Date: May 2021 Device: none	Hello, FYI, I have an update. It's looking as if there is a compatibility issue with Android 11. I'd guess it is a timing issue when Android 11 is accessing the SD card, but that is a guess. Today I removed the SD card out of the phone and put it into my PC. I formatted it with the Windows formatter long version to check for any bad bits. No problems so far. But when I put the SD card into the phone I ran into the original error "Failed to get children from device: IDispatch error #7689". I put the SD card back into the PC was able to put books onto it using the Calibre "Connect to Folder" function. No problems at all. I put the SD card into the phone and all the preloaded books can be read just fine using ReadEra. I then tried to connect Calibre using USB and it failed again. But then I connected the phone to Calibre using wifi and that worked just fine. Repeat, I was able to download a book from Calibre to the phone using wifi. I am using a PC running Windows 10 OS Build 19041.985 and Feature Pack 120.2212.2020.0 I am using a Moto Power G running Android 11 version RPM31.Q1-54-13. This fails when connecting via USB and Android 11. This worked when connecting via USB and Android 10. This works when connecting via wifi and Android 11. I am using ReadEra version 21.04.01+1460 to read the books that are stored on a 128 GB Sandisk SD card. Hope this helps. Jack

05-26-2021, 05:48 PM	#9
rasteps Zealot Posts: 119 Karma: 10 Join Date: Sep 2010 Device: Kindle, Android phone	If I try to configure the device in preferences, I get the following error: calibre, version 5.18.0 ERROR: Unhandled exception: <b>ThreadingViolation</b>:You cannot use the MTP driver from a thread other than the thread in which startup() was called calibre 5.18 Portable embedded-python: True is64bit: False Windows-10-10.0.19041 Windows ('32bit', 'WindowsPE') 32bit process running on 64bit windows ('Windows', '10', '10.0.19041') Python 3.8.5 Windows: ('10', '10.0.19041', '', 'Multiprocessor Free') Interface language: None Successfully initialized third party plugins: <snip> Traceback (most recent call last): File "calibre\gui2\device_drivers\mtp_config.py", line 434, in change_ignored_folders File "calibre\gui2\device_drivers\mtp_folder_browser.py ", line 120, in __init__ File "calibre\devices\mtp\windows\driver.py", line 257, in filesystem_cache File "calibre\devices\mtp\windows\driver.py", line 35, in check_thread calibre.devices.mtp.windows.driver.ThreadingViolat ion: You cannot use the MTP driver from a thread other than the thread in which startup() was called

05-26-2021, 05:52 PM	#10
jackb Member Posts: 11 Karma: 10 Join Date: May 2021 Device: none	Hello Rasteps, I so not have a solution. I just installed Calibre 5.18.0 with no change. My work around is to Connect/Share to a folder on the PC, send the epub to that folder, and then copy that epub to the phone using file explorer. Which in my case was an easier solution than setting up wireless. I just have to remember to Send to Device - Eject Device when I'm done. I have not reset the phone as this workaround was available and easier. I suspect that there's something new about Android 11, as it all worked just fine on Android 10. But that is a guess.

05-26-2021, 09:33 PM	#12
kovidgoyal creator of calibre Posts: 43,926 Karma: 22669820 Join Date: Oct 2006 Location: Mumbai, India Device: Various	@rasteps: You cannot pick folders on a device for which the scan fails, since the scan has to succeed for calibre to know what folders are on the device, to present you with the list. And in any case, in the next release of calibre I have added code to the WPD driver to hopefully ignore folders for which getting contents fails, automatically. Cant be sure since I have no way to duplicate this error.

05-28-2021, 11:49 AM	#15
jackb Member Posts: 11 Karma: 10 Join Date: May 2021 Device: none	Hello, Just installed Calibre 5.19.0 and the error has changed. I'm still unable to go to the phone, but the Calibre error box just says ERROR: Unhandled Exception (Not Responding). There is no detail to the error. When closing the error window a second error is generated, "Calibre.exe is not responding". There was no change as I waited 15 minutes before killing Calibre. Just as an FYI, last night my phone was updated. I am now running Moto Power G with Android 11, Build Number RPMS31.Q1-54-13-2 with the April 1 security patch. Hope this helps.

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