[jdege]

I've been rereading Raymond Feist's Midkemia books, and I've found he's written a fair number since the last time I did this.

The last time I bought an ebook from Amazon I couldn't get the file downloaded. My old PC version of the Kindle app wouldn't register. So I bought them from Google Play.

Google Play lets me download a xxx_epub.acsm, which I can then open in Adobe Digital Editions,which then downloads the .epub.

And that worked fine, except that three of the dozen books I'd bought downloaded the wrong book.

My steps:

1. I bought the three books of a trilogy on the website, Book A, Book B, and Book C.
2. I go to the "My Library" page, find my books, and for each I select "Export ACSM".
3. I find three files in my Downloads folder: Book1_epub.acsm, Book2_epub.acsm, and Book3_epub.acsm.
4. I double-click Book1_epub.acsm. Adobe Digital Editions opens, displaying a "Fulfilling Book 1" message, then opens Book 1.
5. At this point I can see Book1.epub in My Digital Editions folder, and if I go to the My Library page in the Digital Editions app I see Book 1.
6. So I double-click Book2_epub.acsm. Digital editions displays "Fulfilling Book 2", then opens Book 2.
7. I see Book2.epub in my Digital Editions folder, and in My Library in the Digital Editions app I see Book 2.
8. I double-click on Book3_epub.acsm.
9. Adobe Digital Editions displays "Fulfilling Book 2", and then opens Book 2.
10. I see two copies of Book 2 in My Library in the Digital Editions app, and Book2(1).epub in my Digital Editions folder.
11. If I open up the downloaded .acsm files, I see in the .xml of each a url that contains the title of the book and what looks like a UID.
12. Each of the three .acsm files has the correct title, but Book2_epub.acsm and Book3_epub.acsm have the same UID.

Clearly someone messed up when they created these listings.

But who do I contact to get this fixed?

Google?

The author?

The publisher?

I'm out $20 or so for the three books I can't download, and now have three series I won't start, because I don't have the complete series. Which isn't that big a deal.

But the author may well be losing sales because of this, and not know it. And I'm sure that anyone who's complained to Google has gotten nowhere.