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It might also help to see what logs were written to syslog, if any. To get access to this log, on your kobo, search for 'devmodeon' (it will appear to do nothing). To check this worked, go to menu > settings > Device Information. There should be 'Developer options' at the bottom.
Plug in your Kobo to your computer, open the '.kobo' directory, and there should be one or more files with syslog in the name. Open the latest file. You can paste the log here, or search for any lines that contain 'uncaged' or 'kobo-uncaged'.
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